Privacy Policy

Effective November 2, 2026

This Privacy Policy explains how Nous (“Nous,” “we,” “us”) collects, uses and shares information when you use the Nous mobile app and nous.party (together, the “Service”).

We do not sell your personal information, show ads, or use advertising trackers. Use of Nous is also governed by our Terms of Service.

Information we collect

Information you give us

Account details: your U.S. mobile phone number, first name, the invite code you used, and the scenes you choose.
Profile details (optional): a bio, social media handles and links, a profile photo and a banner. We store a processed version of your photos, not the originals.
Reports and support: reports you file about other members, and messages you send to support.

Identity verification

To confirm every member is 18 or older, verification is handled by our provider, Stripe Identity, using a photo of your government ID and a live selfie. From Stripe we receive the result of the check, your date of birth, your selfie, and a one-way encrypted identifier derived from your ID number, used only to prevent duplicate accounts. We do not receive or store images of your ID.

Information from your use of the Service

Your member number, the invites you send and receive, and your passes.
The events you attend, miss or host.
If you host or work a door: the passes you scan and the notes you add for that event.

Device permissions

Camera: for identity verification and for scanning passes at the door.
Photos: only the images you choose for your profile.
Location (optional): used on your device to center the map. It is never sent to us.
Notifications (optional): event reminders scheduled on your device.

We do not access your contacts.

Technical information

When you request or enter a sign-in code, we record your IP address to prevent abuse and delete it within about 24 hours. Our hosting providers keep standard server logs. Our website uses no cookies and no analytics.

How we use information

To create and secure your account and sign you in.
To verify that you are 18 or older and that each person has only one account.
To issue passes and check you in at events.
To show your profile to other members.
To run invites and track attendance, which can affect your standing in the community.
To prevent abuse, review reports and respond to support requests.
To comply with the law.

Text messages

We use text messages only for sign-in codes and for invites sent in person at events.

Program name: Nous
Messages: One-time sign-in codes, for example: “Nous code: 123456. Never share it. Nous will never ask for it.” If a member invites you in person at an event, a single text with your invite link. We do not send marketing or promotional texts.
Consent: You consent to sign-in texts by entering your U.S. mobile number in the Nous app and tapping Send code. You consent to an invite text by giving your number to the member who invites you, who enters it in the app.
Frequency: Message frequency varies. You get a sign-in text only when you request a code. An invite is one text, sent only when a member at the door enters your number.
Cost: Message and data rates may apply.
Help: Reply HELP for help, or email support@nous.party.
Opt out: Reply STOP to opt out at any time. Reply START to resume.
Sharing: Mobile information (phone numbers) and SMS opt-in and consent are not shared with or sold to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Our SMS provider, Twilio, uses your phone number only to deliver these messages.

Service providers

We share information only with the providers we need to run the Service:

Supabase: Database, file storage and sign-in.
Twilio: Text message delivery.
Stripe: Identity verification. Stripe’s own privacy policy covers the data it processes.
Cloudflare: Bot protection on the sign-in screen.
Vercel: Website hosting.
Apple and Google: Wallet passes, only if you add one.

Other members

Verified members can see your profile: your first name, the month you joined, your scenes, bio, links, photos, activity counts and badges. They cannot see your phone number, date of birth, member number or verification selfie.

Hosts and door staff

For an event you hold a pass to, the host and door staff can see your first name, age group (18+ or 21+), member number, who invited you, your attendance count, and a photo of you for check-in. Door devices clear this information after the event.

A member entering a phone number at the door can see whether that number already belongs to a member.

Legal and safety

We may disclose information when required by law or to protect someone’s safety.

Data retention

Account information is kept until you delete your account.
We ask Stripe to delete your ID images once verification is complete, or 30 days after a failed check.
Accounts refused because the person is under 18, or because the ID is already in use, are deleted after 30 days.
Security logs and unconfirmed sign-in requests are deleted within about 24 hours.
Sign-in sessions expire after 30 days.
Support emails are kept as long as needed to resolve your request.

Deleting your account

You can delete your account at any time in the app: open your profile and tap Delete account. If you can’t use the app, email support@nous.party.

Deleting your account removes your phone number, name, date of birth, photos, profile, and reports, and cancels your passes. We also ask Stripe to delete any verification data it still holds.

We keep a de-identified record, with no name, phone number, date of birth or photos, of your member number, attendance and invite history. We also keep the encrypted ID identifier so the same ID cannot be used to create a new account. Passes already saved to Apple Wallet stay on your device until you remove them.

If you are hosting an upcoming event, we’ll complete the deletion once that event is handed over.

Your privacy rights

You can access, correct or delete your information by updating your profile, deleting your account, or emailing support@nous.party. Depending on where you live, including California, you may have additional rights under state privacy law. We do not sell or share personal information for cross-context behavioral advertising, and we will not discriminate against you for exercising your rights.

Age requirement

Nous is only for people 18 and older. Our verification refuses anyone under 18, and we delete those accounts within 30 days.

Security

We encrypt data in transit, keep photos and sensitive data in private storage with restricted access, and limit sign-in sessions to 30 days. No system is perfectly secure. If a breach affects you, we will notify you as required by law.

Changes to this policy

We may update this policy as the Service changes. We will update the effective date above, and we will notify members in the app of significant changes.

Contact

Questions or requests: support@nous.party.